Terms & Legal

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Terms of Service

Welcome to Hidden Himalaya Treks. By accessing or using our website and booking services, you agree to be bound by the following terms and conditions. Please read them carefully before making a booking.

1. Booking & Payment

A deposit of 20% is required to confirm any trek or tour booking.
Full payment is due 30 days prior to the trip start date.
Prices are listed in USD and are subject to change without prior notice until a booking is confirmed.

2. Cancellations & Refunds

Cancellations made 30+ days before departure: full refund minus deposit.
Cancellations made 15–29 days before departure: 50% refund.
Cancellations made less than 14 days before departure: no refund.
Refunds are not provided for early departure, missed days, or unused services once a trek has begun.

3. Health & Fitness

Guests are responsible for ensuring they are physically fit for their chosen trek's difficulty level.
A basic medical disclosure may be required before departure for high-altitude treks.
Hidden Himalaya Treks reserves the right to refuse participation to any guest deemed unfit to safely complete a trek.

4. Travel Insurance

Comprehensive travel insurance covering trip cancellation, medical emergencies, and high-altitude evacuation is mandatory for all trekking packages.
Proof of insurance may be requested prior to departure.

5. Itinerary Changes

Itineraries are subject to change due to weather, road conditions, flight delays, or other circumstances beyond our control.
We will make reasonable efforts to provide comparable alternatives in such cases.

6. Liability

Hidden Himalaya Treks acts as an agent for various transportation, accommodation, and service providers and is not liable for their acts, errors, omissions, or negligence.
Trekking in mountainous terrain carries inherent risk. Guests participate at their own risk.

Privacy Policy

Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and payment details when you make an inquiry or booking.

How We Use Your Information

To process bookings and payments
To communicate trip details and updates
To respond to inquiries and customer support requests
To improve our services and website experience

Data Sharing

We do not sell your personal information. We may share necessary details with trusted partners (hotels, transport providers, guides) solely to fulfill your booking.

Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

Cookie Policy

This website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. By continuing to use this site, you consent to our use of cookies. You can disable cookies through your browser settings at any time.

Contact Us

If you have questions about these Terms, our Privacy Policy, or how your data is handled, please reach out:

Email: legal@hiddenhimalayatreks.com Phone: +977-XXX-XXXXXX Address: Kathmandu, Nepal

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